Draft
Draft policies. The highlighted parts are suggested defaults to confirm with Zeke before launch.
The Duncan Den Policies
The Fine Print, in Plain Words.
How booking, payment, cancellations, keys and emergencies work. Questions? Ask me at the meet & greet.
Meet & Greet
- Every new client starts with a meet & greet before the first booking.
Booking and Payment
- A booking is confirmed once I reply to confirm it.
- Payment is due before the first visit by card through a secure invoice.
Cancellations
- Cancel at least 48 hours before the first visit for a full refund.
- Inside 48 hours, 50% of the booking is charged.
- Holiday bookings are non-refundable within 7 days of the first visit.
Holidays
- Major holidays are $10 extra per day: New Year’s Eve and Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Eve and Day.
- Book holiday dates at least 2 weeks ahead.
Extra Pets and Mileage
- Overnight stays are $7 for each additional pet.
- Mileage beyond 15 miles of my home base is $0.76 per mile, quoted before you book.
Vaccines and Health
- All dogs and cats need a current rabies vaccine. It’s North Carolina law.
- Boarding also requires DHPP (distemper/parvo) and Bordetella (kennel cough).
- Tell me about any health or behavior issues before the first visit.
Medication
- Giving meds is included with every service.
- Please leave meds in their labeled containers with written dosing and timing.
Keys and Access
- Keys get a coded tag, never your name or address.
- Keys come back to you after your booking. Lockboxes and door codes work too.
Emergencies
- You’ll sign a vet release before your first booking so I can get your pet care fast.
- I’ll contact you right away, and your emergency contact if I can’t reach you.
- Vet costs are the owner’s responsibility.
Weather
- Visits happen rain or shine. In unsafe weather, walks may be swapped for indoor play, and I’ll let you know.
Photos
- I only post photos of your pet or home with your OK, and never anything that shows where you live.
Declining a Booking
- I may decline a booking if a pet’s behavior isn’t safe for me or other animals.